Return & Refund Policy
Last updated: August 2026
Personalized Products
Since every product is customized specifically for you (with your photo, name, or text), we cannot accept returns or exchanges once production has started, except in cases of damage or printing defects.
Damaged or Defective Items
If your order arrives damaged or with a printing/manufacturing defect, contact us within 48 hours of delivery with photos of the item and packaging. We'll offer a free replacement or full refund.
Wrong Item Delivered
If you received a different product than what you ordered, let us know within 48 hours and we'll arrange a replacement at no extra cost.
Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method. COD order refunds are issued via bank transfer or store credit.
How to Request a Return
Email us at infinitystorrggn@gmail.com or use the Contact Us page with your order number and a description of the issue — our team will guide you through the next steps.